SANTA FE, NM—(Marketwired – July 10, 2016) – CrowdReviews.com, a platform for reviewing and ranking help desk software, has announced an invitation for businesses using help desk solutions to leave reviews on the software they have used. The platform uses customer reviews and experiences in order to determine which help desk solutions most consistently meet the objectives in customer satisfaction. Real–time rankings are produced based on the use of a transparent algorithm with emphasis placed on reviews left by customers.
Businesses which have used a help desk solution in the past or are currently using one are invited to CrowdReviews.com to leave a review about the software, their use of the software, and their opinions on features and functionality. Reviews are posted publically on vendor profiles in order to help those searching for effective help desk solutions. Rankings are updated in real–time based on new reviews and developments which can be reviewed at any time by both buyers and providers.
To view the list of the best help desk software, or to find the software you're using to leave a review on, visit:
User reviews are used as the most important factor by the algorithm when determining the placement of help desk solutions within the rankings. There are five major factors used by the algorithm including review strength, engagement strength, sentiment strength, profile strength, and verified status. Each of these five factors has various sub–factors which can affect how a help desk solution is positioned within the rankings. Help desk software providers and users alike can review these factors and even forecast how a particular action will affect a company on the following page:
Those interested in joining CrowdReviews.com can visit the following page to register or claim their profile:
CrowdReviews.com is a crowdreviewing platform which ranks over 500 software categories and 200 service categories.